Remark:
Follow these steps to send your card or letter: Make sure your item meets the size and weight requirements: Max. Size: 38 x 26.5 x 3.2 cm Min. Size: 14 x 9 cm. AIM Mail Centers make it easy for you to track your package from multiple carriers online. Simply enter your UPS, FEDEX, DHL or United States Postal Service (USPS) tracking number to check the status of your shipment. For tracking HongKong Air Mail Post, enter the tracking number and click Track! Track24.net provide real-time details of your HongKong Air Mail Post package. Supports 630 Postal &.
- There are six to nine tracking points for Speedpost: (1) Posted; (2) Process completed for departure; (3) Handed over to carrier / Left for destination; (4) Arrived at processing centre (inward office of exchange); (5) Presented to customs (if available); (6) Released from Customs (if available); (7) Arrived at delivery office; and (8) Unsuccessful Delivery or (9) Delivered. [(1) to (3) Provided by Hongkong Post; (4) to (9) Provided by destination postal administrations]
- There are four tracking points for e-Express service: (1) Posted; (2) Handed over to the carrier / Left for destination; (3) Arrival at processing centre (inward office of exchange); and (4) Delivered. [(1) & (2) Provided by Hongkong Post; (3) & (4) Provided by destination postal administrations]
- Tracking points for registered mail / iMail before leaving Hong Kong: (1) Posted; (2) Handed over to the carrier / Left for destination. Processing and delivery information of mail at destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, destination postal administrations are not bound to release processing and delivery information of “International Registered Mail”. Overseas destinations, including the USA, Canada, the Netherlands and Germany, have ceased to provide tracking information of registered mail.
- There are four to seven tracking points for Parcel: (1) Posted; (2) Handed over to carrier / Left for destination; (3) Arrived at processing centre (inward office of exchange); (4) Presented to customs (if available); (5) Released from Customs (if available); and (6) Unsuccessful Delivery or (7) Delivered. [(1) & (2) are provided by Hongkong Post; (3) to (7) are provided by destination postal administrations]
- e-Express Service does not come with service for tracing lost or delayed items. Customers may enquire tracking information of their items on the websites of destination postal administrations or of Hongkong Post (HKP) within six months from the date of posting. HKP only processes indemnity claims for loss of an e-Express item originated from Hong Kong.
- The delivery time of Speedpost items varies depending on the destination. Please refer to Speedpost website for details.
- The maximum weight of Speedpost items varies depending on the destination. Please refer to Speedpost website for details.
- Besides compensation for loss or damage of mail item, Speedpost Services (including Standard, Multipack and Freight) also provide compensation for delay in delivery of mail item.
- Mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.
- Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
- Land transportation is only applicable to the mail items destined to southern China (including Shenzhen and Guangzhou).
- As the port in Zhuhai is currently closed, Speedpost items destined to Zhuhai are temporarily transported by land. Sea transportation may resume in the future.
- Land transportation is applicable to the mail items destined to China.
- Proof of recipient's signature for Vantage Service is temporarily not available due to the pandemic.
Air Mail Centre
* Information contained in this issue is for general reference only. For latest updates, please visit relevant product webpage. In case of discrepancy between this issue and the webpage, the respective product webpage version shall prevail.
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Air Mail Centre Chek Lap Kok
[Last updated: 16 March 2021]